FAQs

How to Order…
If you do not want to order online from our website there are other ways that you can buy from us . . . .

Ordering by fax 0870 178 1400
Simply complete the order form & fax to Lifesavers Direct, on 028 9260 6968. if using your credit card, don’t forget to include all the required details.

Ordering by Post
Simply complete the Order Form using BLOCK CAPITALS and post Lifesavers Direct, Trinity House, Lisburn BT28 2YY, United Kingdom. Mastercard, Visa, Delta and Switch payments are accepted, please include your card number, expiry date and card issue number in the relevant spaces below. Please make all cheques payable to RLSS UK Enterprises Ltd.

Customer Service Line 0870 178 1100
Should you have any queries, or be uncertain about any aspect of our products or service, please don’t hesitate to call, we’ll be only too pleased to help.

Catalogue Descriptions
The company operates a policy of continual product development and as a result while products are described as accurately as possible, colours, designs and materials may occasionally vary from those illustrated. The prices quoted in the catalogue and the postage and packaging charges are subject to revision without notice. All items include VAT at the current rate, where appropriate.

Suggestion Box
Have we missed out something? If you have any ideas for products that you would like to see in future editions of our catalogue, please let us know.

Laerdal
Laerdal items are subject to a separate carriage charge and should NOT be included with the other items on your order when calculating the general carriage charge. Where the total of the Laerdal items on your order is less than £50.00 please add an additional £3.00 carriage.

Next Day Delivery
If for any reason you need your order urgently, we operate a Next Day delivery service. Simply fax or phone us before 12 noon from Monday to Friday and we will despatch your parcel by NEXT DAY DELIVERY. The cost of this service, irrespective of parcel size or weight, is a supplement of £4, over and above our normal postage and packaging rates subject to stock availability. This service is not available on items despatched direct from the manufacturer.

Orders must phoned or faxed before 12 noon to guarantee next day delivery. Orders placed after 12 noon Friday will be delivered the following Tuesday. Next day deliveries can only be made to mainland Great Britain and Northern Ireland, excluding the Scottish Isles, the Channel Islands and the Republic of Ireland. All parcels will need to be signed for on delivery.

Overseas Delivery
To send goods outside the UK, call our Customer Service Team. They will explain the cost and expected delivery time. All carriage costs are non-refundable. We do not make any reduction on our prices when supplying non-EC countries. The non-application of VAT involved has been taken into account when calculating the carriage charge.

Copyright
RLSS UK & Lifesavers branded items contained exclusively in the catalogue [both paper and online] are copyright and may not be reproduced by any means in the whole, or part, without written consent of the Director of Lifesavers. The Company reserves the right to modify the contents of the catalogue at any time. The company is authorised by the society to use its logo on merchandise; whether for re-sale or not.

Telephone Order Line 0870 178 1100
For credit card sales only, telephone 0870 178 1100 between 9am and 5pm Monday to Friday for a personal, friendly service. We will be happy to accept Mastercard, Visa, Switch and Delta and the Society’s own Bank of Scotland Affinity Mastercard. For details of how to obtain the Society’s own credit card contact RLSS UK on telephone 01789 773 994.

Express Ordering

Enter Catalogue Product Code

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